Placing an Order Online

DRH Fine Gifts uses Paypal & Google Checkout to process your credit card payments. We also accept Visa, MasterCard, American Express and Discover Card. Our website uses Secure Sockets Layer (SSL) software, which encrypts information you input for safe, secure shopping.

Placing an Order By Mail

If you prefer not to place your order over the internet, please use the mail-in order form for orders by check or money order. You may also use the form to mail in your order by credit/debit card.

Placing an Order By Mail with Shipment Notification

If you wish to be able to track your mail-order purchase history & track your shipment, please follow these directions:

Proceed by adding your favorite fragrances into your shopping cart. Continue until you are prompted to create an account. Once you complete creating your account, you will be directed to a page which will list the products you have purchased and your address. Choose payment option "Check/Money Order". This will allow our system to notify you of your shipment and track your purchase history as well as hold your item(s) for shipment.

DRH Fine Gifts
2107 Quail Valley East Dr.
Missouri City, TX 77459

Please note that manual orders may take more time for processing. ORDERS PAID BY PERSONAL OR BUSINESS CHECKS MAY BE HELD UP TO 10 DAYS TO ALLOW CHECK TO CLEAR BANK!

Shipping Rates - USA Deliveries

Shipping is $6.95 per order for deliveries within the USA (including Hawaii, Alaska, Puerto Rico, APO/FPO).

Shipping is FREE for US orders over $75.00 before applicable taxes.

Orders are typically processed and shipped out within 1-3 business days, after order placement by either UPS Ground, USPS Priority Mail or DHL if within USA. Please allow 5-10 business days for receipt of order, as shipping by UPS Ground usually takes up to 5 business days AFTER we have processed the order for shipment. UPS does not ship on weekends and holidays. This means that an order placed Friday could possibly ship on Tuesday or Wednesday of the following week.

Occasionally an order may be delayed to a temporary backorder. We receive shipments several times a week. If your item(s) are temporarily out of stock, we may delay the order until the next shipment arrives.

Shipping Rates - Orders Shipped Outside USA

Orders placed outside USA are shipped via UPS, where permitting or by US Postal Service International Mail. Please allow 10-20 business days for receipt of order, as customs policies in your country may delay the shipment. Orders shipping outside of the USA take several days to process before shipping due to the extra documentation needed for customs.

Shipments to Canada:

1 - 5 Items: $16.95
6 - 10 Items: $21.95
11 - 20 Items: $31.95
21 - 30 Items: $41.95
31 - 40 Items: $51.95
41 - 50 Items: $61.95

Shipping to other countries:

1 - 5 Items: $32.95
6 - 10 Items: $40.95
11 - 20 Items: $54.95
21 - 30 Items: $69.95
31 - 40 Items: $84.95
41 - 50 Items: $99.95

If your country is not listed, please contact our customer service department via email to arrange delivery.

*Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.

Return Policy

In order to return merchandise, you must obtain an RMA number.

TO OBTAIN RMA #

1. Log into your account
2. Find the order containing the merchandise to return.
3. Click "view details.
4. Click "Add New RMA".
5. Complete the requested information.
6. You will then be notified with instructions within 24-48 for returning your package. DO NOT ship any returns until you have been notified.

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping charges.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.

• RMA number
• Full name and address
• Phone number
• E-mail address
• Packing slip
• Original Order Confirmation Number
• Your reason for returning the merchandise

Please return the merchandise to the specified warehouse in your RMA instructions.

All returns must be shipped back to drhFineGifts.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by drhFineGifts.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

Please allow up to 14 business days to process your return or exchange.

If your package is returned to drhFineGifts.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $6.95 re-shipping fee.

Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.

Contact us at:

sales@drhfinegifts.com

Toll Free - (877) 538-2200

Claims

You must notify us within 10 days from the date of shipping notification if you did not receive it.